Frequently asked questions (FAQ) MotorTrade

You can register by filling the form.

MotorTrade is a platform available for professionals only.

To register, you will need to provide at least:

• your identity card,
• Your swift established by your bank,
• Your register documents not older than 3 months,  
• a proof of existence of your company with photos to attest it,
• VAT certificate.

When you register, we might ask you different documents depending on the country and the status of your company.

In your profile at the top right of any MotorTrade page, you have access to your account settings. Here, you will be able to modify the currency, include or exclude the price tax and add other people to allow them to bid.

Otherwise, you will need to contact your key account manager.

You can access your account at the top right of this website or by using this link.

In the login page, you can click on forgotten user ID and/or Password and follow what is written on the screen.

If you still struggle to log in after changing your password, please contact your key account manager.

Your account could be blocked for multiple reasons.

Please contact your key account manager for more information on your account.

If your account was deactivated for any reason and you need to reactivate it, please contact your key account manager.

If you can’t log in, first check that your login and password are correct. There are multiple reasons which can forbid you from login in. Please contact your key account manager for more information.

Please contact your key account manager if you don’t already have a contact for customer service. If you need to reach export, they have a separate email address.

Yes, you can change your language settings in you profile. You can find it in “My account”.

Check if you have accepted the GTC upon your first connection. If you still struggle to bid after the GTC validation, please contact your key account manager.

If you encounter a difficulty, please refer to your key account manager.

For open and blind auctions, you can place a bid by choosing which vehicle you want to purchase and clicking on the bid button. For open auctions only, you can also register the highest price you want to give to a vehicle and let the automatic bidding does the job.

For buy now, no bids are necessary, the first person to click on the purchase button will get the vehicle.

Only for open auctions, exceptionally auctions can be extended for a minute if a bid arrives at the last moment.

Every vehicle awarding is definitive, for specific problem please contact your key account manager.

To cancel your bid, you need to contact your key account manager. He can only cancel a bid for you if the auction is a blind auction and before the end of the auction. 

For open auctions, the highest bidder is the first in rank.

For blind auctions, you can’t see your rank before the end of the auction.

In open auctions, you can see only the highest bid made on the vehicle. In blind auctions, you can’t see any of the other buyers’ bids.

You have access to an up-to-date auction calendar referencing all the auctions, their opening and closing times. If you need more information and/or explanations, please contact your key account manager.

You can do both. You can change it in the settings in “My account”.

Most vehicles are sold tax-free.

When the vehicle is awarded to you, you need to validate the purchase order directly on MotorTrade. Then, you will need to pay the vehicle within five working days upon receiving the invoice. You will need to put the invoice number into the bank order.

After reception of the invoice, you have 5 working days to pay for your vehicle(s).

You can see it directly on MotorTrade in your awarded vehicles.

For each vehicle published, you have access to pictures of the vehicle, its characteristics, and pictures of damages. Depending on the vehicle, you can also find the maintenance report. If this report is not available, it means that it’s not possible to get it and you will not receive it. 

In case of doubt on description, you can ask your key account manager for more information.

In the description of each vehicle, you have a part designated for listing all the damages the car has, generally with pictures.

Damage report & pictures structure may vary from a country to another, check each description carefully before placing your bid.

If the service book isn’t available, the service history won’t be either.

If available, the service history will be directly on MotorTrade. It is only available for 3 months after purchase, you will need to save it on your side in order to keep it.

If you encountered a problem with your vehicle at any point during the process, please open the claim on MotorTrade first and then contact your key account manager.

Please check first that this damage wasn’t already listed in its files. If not, indicate it on the transport documents at the delivery and open a complaint on MotorTrade.

You can open a complaint/claim directly on your account in MotorTrade. Tutorials are available, ask your key account manager if needed.

Upon the purchase of a vehicle, you will need to pay a management fee. Contact your key account manager for more information about this fee. Contact your key account manager for more information about this fee. 

You can have the copy only if you use our Fast Track service (see the FAQ part about Fast Track for more information). We also need to have received first the originals in order to send a copy.

You will receive your refund within 8 days.

You can receive a credit note for multiple reasons: there is a blocking administrative problem, so we cancelled your vehicle, the invoice needs to be modified…

You can order your transportation directly on MotorTrade after the vehicles has been awarded when you validate the purchase order.

You can have the copy of the registration documents if your payment is validated or if you use our Fast Track service (see the FAQ part about Fast Track for more information). We also need to have received first the originals in order to send a copy.

It’s a document which allows you to pick up your vehicles from the storage place by jockey or transport supplier after all previous steps have been validated.

You can pick up the vehicle yourself if you have the authorization from Arval Trading. Pick-ups are available at certain stockage lots only. Contact your key account manager for more information. You will need to inform sales support with the proof of payment.

For legal reasons, the vehicles need to take some defined routes.

You first need to validate your purchase order and choose pick-up (if you are authorized) when selecting transportation. Then, you will need to pay your invoice upon reception. When the payment is received on our side, we will send you your pick-up order.

Please remember to call the storage park 48 hours before going to make the collection.

When available, you will receive a pick-up order.

Opening hours may vary from one location to another. You need to send a mail to the storage park 24/48h in advance in order to book a pick-up. You will then have a specific time to go to the park.

You do not get license plates when you pick up your vehicle. You will have license plates already on the vehicle only for French vehicles.

If your order form isn’t validated, you can contact the sales support to modify your address. If your order form has already been validated, you won’t be able to change your address anymore.

The certificate of conformity is a document attesting that European norms have been respected during the manufacturing of the vehicle.

COC are available for some vehicles but not all, please contact your key account manager or the export team for more information.

The certificate of origin is a document which refers to the original ownership document for a vehicle. 

COO are available for some brands, please contact your key account manager for more information.

If you pick up the vehicle yourself, you won’t need to fill a CMR but you will need to fill a TDC. This certificate of delivery is used as proof of delivery. It needs to be filled by the park and the company who bought the vehicle.

• One CMR per vehicle, if you pick-up multiple vehicles at ones, you will need to fill multiple CMRs
• Don’t forget to sign and stamp your CMR
• When you receive your vehicle, check it and write the eventual new damages on the CMR

The CMR is a transport document which needs to be filled in by the storage park and the transport driver. It allows every party to know the details of transportation. If there are damages during transport, you will need to mention them on the CMR.

Please contact your key account manager if you need more explanations on how to fill a CMR.

Your CMR could be rejected because it is incomplete. You will then be asked to complete your document.

It depends on the country you are from, please contact your key account manager to have a corresponding factsheet.

Please contact the sales support.

Please contact the sales support.

Please contact the sales support.

If you are eligible, you can join the Arval Trading Club which will give you access to Fast Track.

Please contact the sales support.

You can’t get a hard copy of your invoice.

Please contact the sales support.

The invoice address corresponds to the company HQ’s address.

The delivery address corresponds to the address of the storage place where vehicles are delivered.

You will need to send your CMR or TDC depending on the mean of transportation, an entry certificate and a transport invoice.